Política de reembolso

Returns & Refunds

At Lurea, we want you to feel confident with every purchase.

If you change your mind, you may notify us that you wish to return your order within 14 days of receiving it. Once you have notified us, you will have a further 14 days to return the item.

Items must be returned unworn, unused and in their original condition, with all tags attached. You may inspect and try on an item as you would in a shop, but items showing signs of wear, damage or use beyond what is necessary to inspect them may have a deduction applied where permitted by law.

How to request a return

Please contact our customer service team before returning an item. We will provide you with the relevant return instructions and return address.

Unless the item is faulty, incorrect or otherwise required by law, customers are responsible for return postage costs.

Refunds

Once your return has been received and inspected, we will process any refund due to your original payment method. Refunds will be issued within the timeframe required by applicable UK consumer law.

Where required by law, the original standard delivery charge will also be refunded. Additional costs for premium or express delivery are not refundable beyond the cost of standard delivery.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible so we can resolve the issue.

This policy does not affect your statutory rights under UK consumer law.

Lurea Customer Care